Question 1

How quickly can you fix my cable issues?

Accepted Answer

Most cable repairs can be completed in a single visit, typically within 1-2 hours of our arrival. Our technicians arrive with fully stocked vehicles containing cables for all major door types. For emergency situations, we offer our 2-hour guarantee, meaning a technician will be at your door within 2 hours of your call. We understand that a broken cable means your door is likely stuck, and we prioritize these repairs to minimize your inconvenience. In most cases, we can have your door operating safely the same day you call.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables can fail for several reasons. The most common cause is normal wear and tear - cables are under constant tension and flex thousands of times over their lifespan. Other causes include: rust and corrosion from moisture exposure, especially in unheated garages; improper spring tension putting extra stress on cables; misaligned tracks causing cables to fray; and sudden impacts from the door hitting an obstruction. Regular maintenance can identify cable wear before failure occurs. We recommend annual inspections to catch these issues early, potentially preventing a more dangerous and expensive failure. If you notice fraying, rust, or slack in your cables, call us immediately - operating a door with damaged cables is dangerous.

Question 3

Do you offer financing for new modern door installations?

Accepted Answer

Yes, we understand that a new garage door is a significant investment, and we want to make it accessible for every homeowner. We offer several financing options to fit different budgets: 0% interest financing for 12 months on approved credit; low monthly payment plans extending up to 60 months; no money down options for qualified buyers; and special promotional rates throughout the year. The application process is quick and can often be completed right at your home during your estimate appointment. We work with multiple lenders to find the best rates for your situation. Our goal is to help you get the door you want without financial stress. Contact us to discuss which financing option works best for you.

Question 4

What brands of garage doors do you install and repair?

Accepted Answer

We are authorized service providers for most major garage door brands and can repair virtually any door on the market. For installations, we offer a wide selection including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, and Raynor. For repairs, our technicians are trained and equipped to service all brands including older and discontinued models. We stock parts for the most common doors and can source parts for specialty doors quickly. Whether you have a basic steel door or a custom wood carriage house door, our team has the expertise to keep it running smoothly.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours, while a double door takes 4-6 hours. This includes removing your old door, installing the new door and all hardware, setting up the opener, programming remotes, and testing all safety features. Custom doors or complex installations may take longer. We always complete the job in one visit - you'll have a fully functional new door by the time we leave. Our installers will also clean up all debris and dispose of your old door, so you're left with nothing but a beautiful new garage door.

Question 6

What is included in your preventive maintenance service?

Accepted Answer

Our comprehensive maintenance service includes: visual inspection of all components; lubrication of springs, hinges, rollers, and tracks; testing and adjustment of spring tension and door balance; inspection and tightening of all hardware; testing of auto-reverse safety features; weatherstripping inspection; opener inspection and adjustment; and a written report of findings with recommendations. Regular maintenance extends your door's lifespan, ensures safe operation, and can prevent costly emergency repairs. We recommend annual maintenance for all garage doors, with bi-annual service for high-use commercial doors.

Question 7

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, bonded, and insured. We carry comprehensive general liability insurance and workers' compensation coverage, protecting both you and our team. Our technicians also hold certifications from major manufacturers and undergo continuous training. We're proud to be BBB A+ accredited and maintain the highest standards of professionalism. You can trust that anyone we send to your home has been background checked, drug tested, and trained to the highest industry standards.

Question 8

What is your warranty policy?

Accepted Answer

We stand behind our work with a 2-year warranty on all work. This covers both parts and labor for any repairs or installations we perform. If something we installed or repaired fails within the warranty period, we'll fix it at no additional cost. Many of the products we install also come with manufacturer warranties extending 10-25 years on certain components. We'll provide you with all warranty documentation and make the claims process easy if ever needed. Our warranty is a reflection of our confidence in the quality of our work.

Question 9

Do you provide emergency service on weekends and holidays?

Accepted Answer

Yes, we offer true 24/7 emergency service, 365 days a year. Weekends, holidays, early mornings, late nights - we're always available when you need us. And unlike some companies, we don't charge extra for after-hours service. We understand that garage door emergencies don't happen on a convenient schedule. Whether your door breaks at 6 AM on Christmas morning or 11 PM on a Saturday, a qualified technician will respond with our 2-hour guarantee. Just call our main number anytime, and you'll reach a live person who can dispatch help immediately.

Question 10

How do I know if I need a new garage door or just a repair?

Accepted Answer

Several factors help determine this: Age - doors over 15-20 years old may be more cost-effective to replace; Damage extent - significant panel damage or structural issues often warrant replacement; Energy efficiency - older doors lack insulation, raising heating/cooling costs; Safety features - older doors may lack modern safety features; Frequency of repairs - if you're calling for repairs regularly, replacement may save money long-term. During any service call, our technicians will honestly assess your door and provide recommendations. We'll never push for a replacement when a repair makes more sense. We can also provide a detailed cost comparison to help you make an informed decision.

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